Samples of my work as a Product (UX/UI) Design Manager at Cognizant and consultant, applying the full UCD lifecycle: empathize → define → ideate → prototype → test → implement.
Facets Video Tutorial Initiative
From proposal to research, prototyping, validation, and legal sign-off.
Initiated from scratch: authored executive summary, interviewed stakeholders and target users, built and validated prototypes, and coordinated legal review and approval.
Key Docs (PDF)
- Facets Video Tutorial Initiative Paper — Jul 2021
- UX Demo Video Tutorial — Executive Design Summary — Jul 2021
- UX Demo Video Tutorial — Post Report — Sep 2021
- UX Demo Video Tutorial — Legal Submission — Aug 2022
Final Prototypes
Provider App — Usability Testing
High-fidelity HTML prototype and complete UT script set.
Built a high-fidelity prototype and executed structured usability sessions with scenarios, a facilitator guide, and a post-study report.
Prototype
UT Scripts & Reports (PDF)
Facets Billing & Member Prototypes
Multiple flows covering core billing and member operations.
Billing Application
- Billing — New Subscriber Entity (HTML)
- Billing — New Group Entity (HTML)
- Billing — Receipt Processing (HTML)
Member Application
Facets Style Guide
Design system governance for coherence and reusability.
Co-created a shared style guide used by UX and Engineering to accelerate delivery with consistent components and patterns.
Research & Use Cases
Artifacts derived from interviews and workflow analysis.
POCs & Additional Prototypes
Explorations to validate patterns and performance.
Internal Training & Bootcamps
Knowledge transfer across UCD, Camtasia, and Agile practices.
Consulting — Logical Design Solutions
Enterprise research, brand, and standards deliverables.