My Professional Works

1. With Cognizant, I initiated the Facets Video Tutorial Initiative, a project from scratch. I created a Design Summary Proposal that the leadership signed off on. I then started the user research by interviewing stakeholders plus probable actual users, then created prototypes that conceptualized the intended video tutorial concept. I then returned the design to users and validated that the UI's functionalities worked as intended. I then have the legal department sign off on it.

• PDF: Facets Video Tutorial Initiative Paper July 2021
• PDF: UX Demo Video Tutorial Executive Design Summary July 2021
• PDF: UX Demo Video Tutorial Post Report Sept 2021
• PDF: UX_Demo Video Tutorial For Legal August 2022

Facets Video Tutorial Final Prototypes

• URL: Facets Video Tutorial (Created with Figma)
• URL: Facets Video Tutorial (Created with Adobe XD)
• URL: Facets Video Tutorial (Created in HTML) - used for Usability Testing

2. Another high-fidelity HTML prototype used for usability testing:

• URL: Provider App UI Usability Testing

3. Here are the usability scripts I prepared to conduct the Provider App UI test and the succeeding Post UT report:

• PDF: Provider UX Eval Participant Scenarios
• PDF: Provider UX Eval Facilitator Guide With Notes
• PDF: Provider UX Eval Post UT Report

4. I have conducted several in-house seminars, training courses, and boot camps for User-Centered Design, Camtasia, and Scrum/Agile Methodologies to ramp up the knowledge transfer of Cognizant employees. Here are their training lessons:

• PDF: Camtasia 2021 Lesson Proper
• PDF: UCD Boot Camp Course Lesson Proper
• PDF: Abbreviated Scrum Product Owner Workshop

5. Here are a few use cases as results of the Billing Management user research based on interviews

• PDF: Facets Billing Receipts Use Cases

6. Here are other high-fidelity HTML prototypes I created for usability testing use on a couple of my projects.
   a. Facets Billing Application

• URL: Billing New Subscriber Entity
• URL: Billing New Group Entity
• URL: Billing Receipt Processing
  

    b. Facets Member Application

• URL: Enroll a Subscriber
• URL: Add New Medicare Member
• URL: Medicare Events

7. A few more high-fidelity HTML prototypes I designed, developed, and maintain:

• URL: Proof of Concept - Dynamic Grid Tab
• URL: Facets External Claims

8. This project is a culmination of the collaboration between all UX designers, resulting in the creation of the Facets Style guide. We use this as a reference when initiating our design reusing components, which results in design coherence and consistency. We advise developers to refer to the styles used in our designed user interfaces in this repository.

• URL: Facets Style Guide

9. With Logical Design Solutions, as a consultant, I was involved with user research that culminated to the creation of two documents we gave to Valero:

• PDF: Valero Portal Design Standards
• PDF: Valero Brand Strategy

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